FAQs

How long will my order take to be delivered?
Goods are dispatched the same day on all orders placed before noon Monday to Friday and on a Monday for orders placed at the weekends.

Do you offer an Express delivery service?
We would be delighted to offer this service on orders placed for delivery to the UK mainland before 12.00 midday. These orders will be delivered the following day Monday to Thursday. Orders that are placed before midday on Friday will be delivered the following Monday. Any orders placed over the weekend will be delivered on the following Tuesday. The express service is only offered to goods in stock. Please note that all courier deliveries, including Royal Mail Next Day service, will require a signature on delivery.

Do you sell gift bags and gift vouchers?
Currently we are not able to offer this service.

I've just placed an order, do I have to pay for P&P more than once if some items are in stock and others are not?
No, you will only pay one delivery charge per order regardless of the availability of any of the items.

Can I make an amendment or cancel an order that I made earlier?
Yes, we can make any changes you require as long as you phone our sales team on +44 (0)1494 725056 as soon as the order has been placed.

What are your worldwide shipping rates?
We offer a standard worldwide delivery via Airsure or International Signed For. This service is £15.00 and will take between 5 and 10 days from despatch. We also offer an express courier service which takes between 3-5 days from despatch. For full information on delivery please click here.

What happens if my order doesn't arrive within the time you indicate?
If you haven’t received your order within our allowed time limit of 6 working days please contact sales@foxycuffs.com We will follow up your query with our courier.

How do I return Goods?

Foxy Cuffs will provide refunds or exact replacement products for all valid returns. Returns must be requested via email to us at: sales@foxycuffs.com within 28 days of product delivery. In your email request for a return please include the word "return" in the subject field and include in the body of your message the following information:

1. Order number
2. Title and description of product being returned
3. Reason for return
4. Your name, daytime telephone number, and email address

Within 72 hours of receiving your request, Foxy Cuffs will send return instructions to your email address along with any additional instructions. Items must be returned in the original packaging (or its equivalent).
Send any questions regarding returns via email to: sales@foxycuffs.com

What is your policy on returns of personalised products?
Due to the nature of our Personalised Collection, our usual refund policy does not apply. Any bespoke or made-to-order products cannot be returned or exchanged unless the item is faulty.

What kind of security does your website use?
Our website uses SSL encryption for total peace of mind. We encrypt any credit or debit card information to ensure your transactions with us are always totally private and protected whilst online.

How long does it take to receive my refund?
Please allow up to 14 days for our warehouse to receive your returned item and to issue a refund.